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MOST COMMONLY ASKED QUESTIONS:

Q. Do you have a showroom where I can see your displays?
A. Our manufacturing facility that is located near Midway Airport, does not have a showroom. But we have worked with individuals that have brought their products in to compose a display that best suits their merchandising needs.

Q. Where are your products made?
A. Midway Displays products are proudly made with high quality materials from the USA and made more specifically, in the greater Chicago area!

Q. Are all your products in stock?
A. All our best-selling displays offered from our On-Line Store are In-Stock. All our components are In-Stock, which allows you to mix & match components to create a merchandiser that is customized to your specific presentation needs.      

Q. How can I receive a catalog?
A. You may request a catalog by simply giving us a call @ 708.563.2323, or completing our request form in our Contact Us section of our web site.

Q. What is your return or cancellation policy?
A. Midway Displays will accept returns of “Bulk Component” items only. The following conditions must be met: 

1) All items for return must be reported to Midway Displays within 30 Days of receipt. 

2) Midway Displays Return Authorization Form must accompany all returned shipments or they will be refused. Please call (708) 563.2323 or email (sales@midwaydisplays.com) our customer service department for authorization. 

3) Items must be shipped back to Midway “Freight Pre-Paid” at customers’ expense. Items must arrive in good condition in original packing. Upon inspection, a merchandise credit will be offered for only the number of units that are in acceptable condition and can be reused. (At Midway’s discretion)  A restocking fee of 30% will be applied to the return. Complete Displays will not be accepted for return unless they are defective. This information, along with all of our Terms and Conditions can be found in our Terms and Conditions section.

Q. Do you ship internationally?
A. Yes, we ship our On-Line Store products Internationally. The freight on all volume orders is handled and arranged by the customer. Midway Displays does not handle freight. For complete shipping information, please click here to be redirected to our Terms and Conditions section

Q. Can I request express shipping such as Next Day Air for my On-Line store order?
A. Yes, you do have the ability to ship On-Line Store products with a variety of options from which to choose.

Q. What are your payment terms?
A. Credit cards are required for payment on all orders with products totaling $1,000.00 or less. Midway Displays accepts Visa, MasterCard, AMEX, and Discover credit cards. Any orders totaling over $1,000.00 in product, unless a credit account has been established, will require a credit card, check in advance or wire transfer for payment. Once authorized, credit card orders will be released for shipment upon completion. Orders paid by check or wire transfer need to be cleared through the bank prior to shipment being released. Customers approved for credit accounts may make payments using company check, EFT (electronic funds transfer), ACH (automated clearing house), or credit card within invoice terms. For EFT or ACH payments please call or submit your form to accounts receivable for required information. NO COD orders will be accepted. For complete payment information, please click here to be redirected to our Terms and Conditions section.

SPECIFIC RETAIL MERCHANDISER QUESTIONS BY DISPLAY CATEGORY:

Q. How do I know what rotor to select for my packaging size?
A. We have the perfect page on our web site to explain How-To Select a Rotor based on your package size. Just click on the link above, and scroll down to click on the TAB “Component Options”.

Q. How do I know which Clipper display to select for my package size and capacity needs?
A. We have the perfect page on our web site to explain How-To Select a Clipper Display based on your package size. Just click on the link above, and scroll down to click on the TAB “Component Options”.

Q. How many tiers can I get on my spinner display?
A. The number of tiers per spinner depends on two factors; the height of your packaging, and the height of the pole set selected. We offer a variety of pole diameters and lengths: 1" x 15", 1" x 25" x 1” x 61” | 1” x 71”, 1-¼” x 63” | 1-¼” x 69”. For complete information on our Tubes and Pole Sets, just click on the link.    

Q. Can I mix components on your pole stand displays?
A. One of the primary features of Midway Displays is the ability to mix and match components on all of our stock component displays.

Q. Can I add extra rotors to my On-Line Store display?
A. Yes, you can order as many additional rotors as your package height will allow. Here is the link to our Supermax 12™
accessory page. If you need additional hooks for your rotor we offer several sizes of J-hooks and Ball-End hooks, click here to be directed our component products for immediate purchase.

Q. Are all of your Plastic Bases interchangeable?
A. Yes, all of our top quality, made in the USA, round and octagon Plastic Bases are stocked in white and black and ready for fast delivery, are interchangeable. Each plastic floor and counter top base is individually wrapped for added protection and will integrate with standard display poles. Our unique plastic base nesting design saves you money in freight and warehousing costs! For complete information on our plastic bases, just click on the link above.    

Q. Do you make custom displays?
A.Yes, when it fits within our wheel house of capabilities. Typically, we are able to “Modify” our stock components, or, design a custom component that will work with our stock poles, bases or frames. This creates a custom look at a modified stock price! A Win-Win for our customers and us! Turning a customer into a repeat client! It’s this versatility that sets us apart from the rest.

Q. Can I exchange specified hooks for hooks of my choosing for my on-line purchases?
A. The products we offer in our C-Store section are our most popular display configurations. Every product and brand owner has specific needs which all our display component systems can provide. However, the possibilities are too vast to have each possible configuration pre-cartoned and ready to ship. We have an edited selection of hooks you can choose from to add to your basic order. If you have specific components or displays that you are interested in, that you have seen in our portfolio or throughout our merchandising categories please call us for assistance in creating a merchandiser with the specific components of your choice. A minimum order of (25) displays is required. To view our complete line of
Hook & Rotor Spinners, click here and to view additional hooks and display components select this link.

Q. What size Headers do your Sign Holders take?
A. Our Standard Sign Clip Holders, accommodate sign materials up to 40 Point | .040 thickness. We stock standard sign clip holders that fit onto Round 3/4", 1", 1 1/4", 1 1/2" and 1 3/4" Poles. Stocked in Black, White and Clear. We also stock sign clips for 1" Square Tube Sets, as  well as Wide Sign Clips that fit sign stock up to 55 Point | .055 thickness. Of course custom colors are available, with minimum quantities required. To view our complete line of Sign Clips, click on the link above.

Q.  Can I get Colored Pole Sets?
A. Yes, you can get custom colored Pole Sets from Midway Displays... Minimum quantities do apply!  Our capability to customize your pole set by custom punching your pole to control product placement, locking your pole sets keep your display in-tact, and finish them with a custom color, all adds to the attraction of your Merchandising Displays. Have our fabricating center punch, bend, reduce, weld, expand and/or cut to size, your pole set to fit your POP Merchandising Display needs. To view our complete line of pole sets, just click on the link above.

Q. Why don’t you offer the most popular size pole sets online to buy?
A. You asked... We delivered! We now offer the most popular size pole sets through our On-Line Store. The standard sizes we offer are: 1" x 61", 1" x 71" | 1-1/4" x 63", 1-1/4" x 69". To view our complete line of Pole Sets, just click on the link above.

Q. Can I get my bases decorated?
A. Yes, the Stock Display Base decorating services we offer are Branding with a Logo Label Application or Silk-Screen Options. We will print and apply your Logo Labels to bases in quantities as little as (50). There is a minimum quantity of (250) bases for Silk-Screen Application.  All our bases are stocked in white and black, so if you need a fast turnaround, simply add a label or silk screen a logo to an In-stock white or black base. Have a little extra time and in need of large quantities? We can custom mold bases in your branded color. Call for  Custom Color Bases and Printing Estimates 708-563-2323, Press #1,or Inquire On-line at our CONTACT FORM. To view our complete line of Stock Display Bases, please click on the link above.

Q. Can I get graphics, and if so, what are the necessary steps, and minimums required?
A. We know how important it is to build your brand! Graphic packages are now available with a select group of our C-Store Merchandisers. For DIY customers a graphic option will soon be available on specific racks. Simply complete your purchase, then select the graphic option which will take you to Fed-Ex, where you will then follow their prompts, to upload your graphics to be printed. Regarding larger quantities of display merchandisers and graphic packages, we will gladly work with you to price your graphics along with the display.  All our Displays come with a Sign Clip or Header wire to accommodate your graphic needs. Our minimum quantity to print is (250). Customers often have us print the required minimum of (250) that we then warehouse at no charge to apply to smaller and future orders. 

Q. What type of header cards do you offer? What sizes? What thickness?
A. While we offer a variety of Standard Header Card sizes for Spinners, Full-View Merchandisers, and our Dual-Frames, our customers often request them to their specifications. The sizes may vary, but the material specifications remain the same for all floor displays: We use a 40-Point (.040) White Polystyrene. We print 4 Color Digital Prints, typically 2 Sided Print, and the art files are furnished by the customer. To see examples of our graphics, click on the links above.

Q. Can I print and provide my own header cards?
A. Yes, of course you can. As a customer service, on production runs of 25 and up, we will at no charge, insert one customer supplied Header per carton. 

Q. How do I get samples/prototype samples? Do I have to pay for them?
A. You may purchase samples through our online store. If what you are looking for is not available there, please contact our knowledgeable and friendly sales associates at (708) 563-2323, or email sales@midwaydisplays.com to assist you with your selections and pricing. 

Q. What is the meaning of the term “In-Stock”? 
A. The term “In-Stock” refers to our components and/or complete merchandisers that are physically in our facility and available to be made into a display, or a complete display cartoned and ready to ship. Another term for “In-Stock” is Inventory, which is organic and “Ebbs and Flows”, based on in-house orders.  

Q. Do you have dividers for your bins?
A. Not at this time, but there are plans in the works, so stay tuned.

ORDER PLACEMENT:

Q. How do I place an order with Midway Displays?
A. If you wish to place your order from our On-line Store, select all the items from your desired categories of displays, the quantities desired, any other options offered, and press “Proceed to Checkout”. Complete the check-out process by entering your information and your order will be processed. If you have any questions please feel free to contact our customer service by calling us at (708) 563-2323 ext. 229, or email sales@midwaydisplays.com. For volume orders, please contact our sales associates at (708) 563-2323 ext. 230, or email sales@midwaydisplays.com to assist you with your selections and pricing.

Q. How will I know my order was processed?
A. Once your order is successfully processed, you will receive an email order confirmation . This acknowledgement will also include your anticipated ship date.

Q. How can I pay for my order, and do you accept NET30 terms?
A. Credit cards are required for payment on all orders with products totaling $1,000.00 or less. Midway Displays accepts AMEX, Visa, MasterCard and Discover credit cards. Any orders totaling over $1,000.00 in product, unless a credit account has been established, will require a credit card, check in advance or wire transfer for pre-payment. Customers ordering products totaling over $1,000.00 may apply for a credit account with Midway Displays. Customers choosing to open an account need to complete a Midway Displays credit application, available upon request through our customer service department. Allow two weeks for processing. Accounts that have been approved for credit with Midway Displays will have terms of Net 30 days. For complete payment information, please click to be redirected to our Terms and Conditions section. All payments must be received no later than 30 days from invoice date. All payments for Midway Displays Inc. and Corrugated Components & Devices should be remitted to: 

MIDWAY DISPLAYS, INC.
6554 SOUTH AUSTIN AVE.
BEDFORD PARK, IL 60638

Q. How do I place an order once I am approved for Net 30 credit terms?
A. Once you have been approved for Net 30 credit terms, to place an order, we will need to receive a written Purchase Order on your letterhead, which includes a purchase order number. The pricing you apply to the items on your PO will be previously provided to you in the form of a quote. This quote will also provide you with the appropriate description of the items being ordered for your reference on the PO. You will want to include any special shipping instructions or other pertinent information on the order. Please email your purchase order to the sales associate who was assisting you with your quote.  That sales associate will then become your primary contact for all future sales related communications. Don’t have a sales associate to work with yet? Just click on this link to direct you to our CONTACT US section of our web site to select an associate that will best service your POP needs.

Q. Can I order parts on-line?
A. There is an edited selection of display components and parts that are available for purchase through our On-Line Store. They all correspond directly to the displays that are also offered through our On-Line Store. All large quantities of bulk parts are available to be quoted and purchased through our Bulk Specialist, who can be reached by calling (708) 563-2323 ext. 235, or email sales@midwaydisplays.com.

Q. When ordering online, can I use my UPS or FedEx account number?
A. Our On-Line Store has its own shipping matrix, which does not allow the input of other UPS or Fed-Ex account numbers. You have the option of viewing the charges for your item from both UPS & Fed-Ex, and you can then select your preferred mode of shipping.

Q. What Credit cards do you accept?
A. Midway Displays accepts Visa, MasterCard, AMEX, and Discover credit cards. 

Q. How long does it take for online store items to ship?
A. On-Line Store Orders typically ship within 3-5 business days.

Q. What should I do if I have trouble placing my online store order?
A - For help, please call us at (708) 563-2323 Press #1 for sales, or email sales@midwaydisplays.com.  

Q. What are your lead times?
A. On-Line Store orders typically ship in 3 – 5 days from receipt of credit card payment. Lead times for larger orders vary depending on the product, quantity ordered, and inventory status. Once an order is placed, you will receive an “Order Acknowledgement”, which states your anticipated “Ship date”.  Should you have questions regarding the status of your order or ship date, we invite you to contact our Customer Service Manager with questions by calling us at (708) 563-2323 ext. 229, or email sales@midwaydisplays.com.

Q. If needed, can I pay an extra charge to expedite my order?
A. Our policy is that we always make every effort to fulfill orders as quickly as possible, so we do not accept extra payments to expedite orders. Since our customers handle their own freight, transit time can be expedited by paying an extra charge. For complete details, we invite you to view our Terms & Conditions.

Q. What is the minimum order quantity?
A. Our On-Line Store minimum is one! With all other orders, we have a minimum order dollar amount of $75.00, and our volume price-break quantity minimum is (25). For complete details, we invite you to view our Terms & Conditions.

Q. Why are there lead times when placing an order?
A. There are two reasons for lead times; all our components are In-stock, which enables us to mix & match them to customize your display, better suiting your merchandising needs. And, being a First-In / First-out (FIFO) facility, orders are processed as we receive them, generating the lead time that it takes to process the previously received orders. 

Q. What do I do if I need a quick display?
A. Need a quick turnaround on your display order? Check out our On-Line Store where our most popular displays are in a carton and ready to ship out with-in 3 - 5 days.

FREIGHT & SHIPPING:

Q. Do you handle freight?
A. Midway Displays does NOT handle freight in any way, all freight is arranged by our customers.

Q. Is freight included?
A. Shipping for our On-Line Store purchases are handled as part of the checkout process. To view our On-Line Store Terms and Conditions, click on the link above and scroll down to the Terms & Conditions TAB. On volume orders, we do not quote or arrange freight in any way. Freight is handled by the customer. For complete details, we invite you to view our Terms & Conditions.

Q. Do you ship internationally?
A. Yes, our On-Line Store purchases have the capacity to ship internationally. Just follow all the 
normal prompts when placing your order. If you have any difficulties, we invite you to contact our Customer Service Manager with questions by calling us at (708) 563-2323 ext. 229, or
email sales@midwaydisplays.com.

Q. In what size carton will my display ship?
A. The size of your carton will vary depending on the display merchandiser you choose. That information will be emailed to you once your order is ready to ship, in the form of “Freight Specifications”. The freight specifications provide you with the necessary information for you to obtain freight quotes to select your preferred carrier.

Q. How much is the freight for my order?
A. Since Midway Displays does NOT handle freight in any way, your freight cost will depend solely on the freight account you have established with your carrier. Once your order is ready to ship, the freight specifications will be emailed to you. The freight specifications provide you with the necessary information for you to obtain freight quotes from your various carriers to select your preferred carrier.

Q. Do you drop ship?
A. Yes of course we drop ship. That’s just one of many customer services we offer to our customers. There are costs associated with drop shipments, and for the complete information, we invite you to view our Terms & Conditions by clicking on the link.

Q. What is the Weight of my order?
A. The weight of your order, along with all the other freight specifications, will be emailed to you when your order is ready to ship. The freight specifications provide you with the necessary information for you  to obtain freight quotes from your various carriers to select your preferred carrier.

Q. Why is the pricing so high to ship UPS or FedEx?
A. We cannot control the UPS or Fed-Ex pricing. 
    
Q. Do you charge sales tax?
A. We charge all applicable taxes to On-Line Store orders. For large quantity orders, taxes are only waved on orders that have completed tax exempt forms filed with us.